Managing Difficult Employees

Subscriber price: $25.00, Non-subscriber price: $30.00
Estimated total study time: 20 minutes

This 20-minute interactive course provides managers with insights and practical steps on how to handle difficult employees and disruptive behaviors. Realistic examples of different types of behaviors and situations, along with challenge questions and interactions, strengthen engagement and boost learning.

The course covers:

How to identify and address problem behaviors
How to conduct professional, constructive conversations with employees
The importance of documentation and following policies and procedures
Working with the employee on an action plan
Administering fair and consistent discipline
Minimizing the risk of complaints of discrimination, retaliation and/or wrongful termination