If your GISTware account has an e-mail address, then you can have the system e-mail you your username and password. Simply follow the Lookup Lost Password link from the GISTware home page and enter your email address, and the system will send you the username and password for your account.
Feel free to contact us (GISTware) at staff@gistware.com, or at +1.310.376.3888 (06:30-18:30 US/Pacific time, Monday through Friday).