GISTware Help

Frequently Asked Questions

This is a list of the most common questions that we get, and answers to them. If you would like to see something on this FAQ, please let us know at staff@gistware.com.

I'm getting the message, "Please Register First." What's going wrong?
I'm getting the message, "This page cannot be loaded." What's going wrong?
I'm getting the message, "You Need an Active Subscription to Access This Page." What's going wrong?
I've lost my username or password. How can I retrieve them?
I've completed the course. Why am I receiving overdue notices from the system?
I took an assessment for record, but did not pass. What do I do now?
I would like to have the due dates for the course set back. Could you please do that?
I have lost my username or password. Is there some way that I can retrieve them?
I can't get on the system, can you help me?
I'm registering; why won't the system accept the username I chose?
I'm registering; why won't the system accept my email address?
What is my oranization ID number?
What is the admission code?
How do I find something on this page?
Is there a logout button?
I've finished all the assessments but I still get overdue notices.
I've failed on an AFR
Can you change my due dates?
The assessment ended, but there was time left.
How do I get a certificate?

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Feel free to contact us (GISTware) at staff@gistware.com, or at +1.310.376.3888 (06:30-18:30 US/Pacific time, Monday through Friday).